HJ Security Hybrid Pro & AX Pro Home Alarm System Frequently Asked Questions (FAQ)
HJ Security Hybrid Pro & AX Pro Home Alarm System Frequently Asked Questions (FAQ)
1. What is the difference between the Hybrid Pro and AX Pro home alarm systems?
• Hybrid Pro: A wired and wireless alarm system that offers flexibility in installations, ideal for larger homes with complex layouts.
• AX Pro: A fully wireless alarm system designed for quick installation and easy management, best suited for smaller homes, apartments, or offices.
2. What are the key features of these alarm systems?
• Real-time notifications: Receive alerts instantly via mobile apps.
• Multiple sensors: Support for motion detectors, door/window contacts, glass break sensors, smoke detectors, and more.
• Smart integration: Compatible with CCTV, access control, and smart home systems.
• Wireless connectivity: AX Pro offers stable wireless performance with extended range.
• Dual-path communication: Both systems support Wi-Fi and GSM backup for uninterrupted operation.
3. Do these systems work during power outages?
Yes, both Hybrid Pro and AX Pro systems come with battery backups to ensure continuous operation during power outages. They also support GSM or LTE connectivity for seamless communication when Wi-Fi is down.
4. Can I manage the alarm system remotely?
Yes, both systems offer remote management via mobile apps. Users can arm/disarm the system, receive notifications, view system status, and check event logs through the app.
5. How does the alarm system prevent false alarms?
• Pet immunity: The motion detectors are calibrated to avoid triggering by pets under a certain weight.
• Adaptive detection algorithms: Sensors adjust sensitivity based on the environment to reduce false alarms from weather or vibrations.
6. How secure is the system against tampering?
Both Hybrid Pro and AX Pro have tamper detection mechanisms that trigger an alert if the system or sensors are tampered with. The systems also support encrypted communication for enhanced security.
7. Can the alarm system be integrated with other devices?
Yes, the Hybrid Pro and AX Pro systems are compatible with smart home devices and can be integrated with CCTV cameras, door access systems, and voice assistants for a complete security solution.
8. How long does installation take?
• AX Pro: Typically, 1-2 hours due to its wireless setup.
• Hybrid Pro: May take 1-2 days depending on the complexity and size of the installation site, as it involves both wired and wireless components.
9. How often does the system need maintenance?
We recommend annual preventive maintenance to ensure the system is operating optimally. This includes battery checks, firmware updates, and sensor calibration.
10. What happens if the alarm is triggered?
When the alarm is triggered:
• Immediate alerts are sent via the mobile app.
• The siren sounds to deter intruders.
• If integrated with a monitoring service, it can alert authorities or security personnel.
11. What brands do you offer for home alarm systems?
We offer alarm systems from Hikvision, a trusted name in security solutions known for reliable products and seamless integration.
12. How can I get a quote or schedule installation?
Contact us at 0168868115 or visit our website www.hikvisionhj.com. Our team will respond within 1 hour to provide consultation and a detailed quote.
13. Why choose HJ Security’s alarm solutions?
• Professional installation by certified engineers
• Comprehensive after-sales and technical support
• Integrated solutions with CCTV, access control, and smart home devices
• Flexible hybrid and wireless options to fit different needs
• 24/7 monitoring and fast response services
This FAQ helps customers understand the differences and advantages of the Hybrid Pro and AX Pro alarm systems, ensuring they choose the right solution for their security needs. For further assistance, please reach out to us anytime.
