HJ Security Access Control System Frequently Asked Questions (FAQ)
HJ Security Access Control System Frequently Asked Questions (FAQ)
1. What is the primary function of an access control system?
The primary function of an access control system is to regulate and manage entry permissions, ensuring that only authorized personnel can access designated areas. It is widely used in offices, residential communities, factories, and commercial spaces.
2. What types of access control systems do you offer?
We offer a variety of access control solutions, including:
• RFID card systems
• Fingerprint recognition systems
• Facial recognition systems
• PIN code input systems
• Bluetooth and mobile app remote control systems
3. Will the access control system function during a power outage?
Yes, our systems are equipped with UPS backup power, ensuring continuous operation during power outages. Some models also support mechanical key overrides as an alternative.
4. Can the access control system integrate with other security systems?
Yes, our access control systems can be integrated with CCTV, alarm systems, and autogates to provide comprehensive security management.
5. How can I manage and modify access permissions?
Administrators can remotely modify permissions, add or remove users via management software or a mobile app, offering flexible and efficient control.
6. What is your response time if the system malfunctions?
We provide 24/7 technical support. Upon receiving a service request, our team will respond within 2 hours and arrange on-site service within 48 hours.
7. Does the system support remote management?
Yes, the system supports remote management via mobile app or computer, allowing administrators to monitor real-time logs, remotely unlock doors, and modify user permissions.
8. How long does installation take?
Installation typically takes 1-3 days, depending on the size and complexity of the project. We will conduct a site survey and provide a detailed installation timeline.
9. How does the system prevent unauthorized access?
Our access control systems support multi-factor authentication (e.g., card + fingerprint) and alarm integration. If unauthorized access is attempted, the system triggers an alarm and notifies the administrator.
10. What brands do you offer for access control systems?
We provide solutions from trusted brands such as Hikvision, ZKTeco, and EntryPass, ensuring stability and reliability.
11. How often should the system be maintained?
We recommend maintenance every 6-12 months to ensure optimal performance. This includes inspecting power supplies, communication modules, and card readers.
12. How can I get a quote or schedule an installation?
Contact us at 0168868115 or visit our website at www.isdsb.com.my. Our team will respond within 1 hour to provide free consultations and detailed quotes.
13. Why choose HJ Security’s access control systems?
• Professional installation by Hikvision-certified engineers
• Comprehensive after-sales and technical support
• A variety of brands to suit different needs
• Modular design for easy upgrades and expansion
• 24/7 fast response service
