Asked Questions (FAQ)

HJ Security Customer Frequently Asked Questions (FAQ)

1. What types of security systems do you provide?

We offer comprehensive security solutions, including CCTV cameras, electronic fences, alarm systems, autogates, door access systems, and wireless network solutions.

2. Do you provide installation services?

Yes, we provide professional installation services performed by Hikvision-certified engineers to ensure high efficiency and reliability.

3. Will the system continue to work during a power outage?

Yes, our systems are equipped with UPS backup power to keep them operational during outages. The system will automatically restart once the power is restored.

4. What after-sales services do you offer?

Our after-sales services include:

• 24/7 technical support

• Annual preventive maintenance

• System upkeep and parts replacement

• On-site maintenance and emergency repair services

5. How can I schedule installation and get a quote?

You can contact us via our hotline at 0168868115 or visit our website at www.hikvisionhj.com. We will respond within 1 hour and provide free consultation and a detailed quote.

6. Does your system support remote control?

Yes, our surveillance and access control systems support remote monitoring via mobile apps or computers, allowing customers to check the status, receive alerts, and manage the system anytime, anywhere.

7. Can the system be upgraded or expanded if my needs change?

Absolutely. Our systems are built with a modular design, making them easy to upgrade or expand according to your needs. We also offer special upgrade packages with discounts for long-term customers.

8. How often does the system need maintenance?

We recommend maintenance every 6-12 months, including voltage testing, equipment cleaning, and connection tightening. We also offer annual maintenance services to ensure long-term system stability.

9. Will the electronic fence trigger false alarms? How can they be minimized?

Our system uses intelligent filtering technology to differentiate between non-intrusive events such as moving leaves or small animals, minimizing false alarms. Additionally, our professional team ensures calibrated installation tailored to the environment to further reduce false triggers.

10. What is HJ Security’s response time for system issues?

We provide 24/7 customer support. Once a service request is received, our team will respond within 2 hours and arrange on-site service within 48 hours to restore the system.

11. What brands do you offer?

We offer products from reputable brands such as Hikvision, Dahua, Uniview, Honeywell, and FAAC, ensuring the stability and reliability of our systems.

12. How do you ensure the security of customer data?

We strictly follow data protection protocols by using encrypted storage and access control to safeguard all customer information.

13. Why choose HJ Security?

• Hikvision-certified engineers for professional installation

• Customized security solutions tailored to different needs

• Fast and responsive after-sales support

• A wide range of trusted brands ensuring system reliability

14. How can I contact HJ Security?

You can call us at 016-8868115 or visit our website at www.hikvisionhj.com for more information. Our customer service team is ready to assist you promptly.