HJ Security On-Site Service & Implementation FAQ

1. Small-Scale Service (Single Product)

 

1.1 On-Site Service

 

• Provides installation, maintenance, or troubleshooting for a single product, such as CCTV cameras, alarm systems, or autogates.

• Ideal for small projects requiring a quick response for individual equipment.

• Typically completed within a few hours, depending on the complexity of the task.

 

1.2 On-Site Implementation

 

• A complete solution involving the installation, configuration, testing, and tuning of a single product.

• Includes on-site training to ensure users can operate the equipment effectively.

• Suitable for customers who require optimal performance and long-term reliability of the product.

 

2. Large-Scale Implementation (Multiple Products)

 

2.1 On-Site Service

 

• Provides maintenance, inspection, and troubleshooting for complex systems that include multiple products, such as CCTV, alarms, door access, and WiFi solutions.

• Ideal for routine maintenance of already installed systems or handling urgent issues across multiple components.

• Ensures that all subsystems function smoothly and problems are resolved promptly.

 

2.2 On-Site Implementation

 

• Suitable for complex projects involving multiple products integrated into a single solution, such as combining CCTV, alarms, door access, and WiFi.

• Requires coordination between installation and technical teams to ensure seamless integration and proper functionality.

• These projects typically take several days to weeks to complete, depending on the project scope and complexity.

 

Pricing

 

• Small-Scale Service: Pricing is based on the product and required labor, making it more affordable for small-scale projects.

• Large-Scale Implementation: Higher fees apply due to the involvement of multiple systems and resources. We provide a detailed quotation based on the project scope.

 

Photo-Based Evaluation and Quotation

 

• How to Get a Quote?

• You can submit photos of the product or site for preliminary evaluation. Our team will review the photos and provide a quick quotation.

• Send your photos and requirements via hotline 0168868115 or email, and we will respond promptly with pricing details.

 

Service Selection

 

• Small-Scale Service: Recommended for individual product installation or maintenance.

• Large-Scale Implementation: Suitable for projects requiring multiple systems to work together seamlessly.

 

Frequently Asked Questions

 

1. How long does each service take?

 

• Small-Scale Service: A few hours.

• Large-Scale Implementation: Several days to weeks, depending on the project’s complexity.

 

2. Do you offer emergency services?

Yes, emergency on-site services are available. Additional fees may apply for off-hour services.

 

3. Can you provide services during public holidays?

Yes, services can be arranged on holidays upon request, but additional fees may apply.

 

4. How can I cancel or reschedule an appointment?

Please notify us 24 hours in advance to avoid cancellation fees. We will work with you to find the next available appointment.

 

5. How do you ensure smooth project completion for large-scale implementations?

We conduct multiple rounds of testing, adjustments, and on-site training to ensure the system works perfectly upon delivery. Ongoing technical support and warranties are also provided.

 

6. How do I submit photos for evaluation?

Take clear photos of the product or site and send them via hotline 0168868115 or email. Our team will evaluate the images and provide a quick quotation.

 

Whether you need quick single-product maintenance or large-scale system integration, HJ Security offers professional support and efficient solutions to meet your needs.