Electric Fence of Asked Questions (FAQ)

1. How Does an Electric Fence Work?

The electronic fence emits electric pulses that trigger an alarm when someone touches or attempts to breach it. It serves as both a deterrent and detection system, offering effective perimeter security for residential and commercial properties.

2. How Does the System Automatically Recover After Triggering an Alarm?

Automatic Recovery Feature: Once the alarm is triggered, the system assesses whether the threat persists. If no further intrusion is detected, it resets to normal after a preset period.

Manual Reset Option: For high-security environments, a manual reset can be selected to ensure a thorough inspection of the perimeter.

3. Will the System Continue to Work During a Power Outage?

Yes, our electronic fence systems are equipped with UPS backup power, ensuring they remain operational during outages. The system automatically restarts once the power is restored, maintaining uninterrupted protection.

4. How Often Should the System Be Maintained?

We recommend preventive maintenance every 6-12 months to ensure optimal performance, including circuit inspections, insulation cleaning, and tightening connections.

Annual Maintenance Plan: We offer annual maintenance services, covering voltage testing, equipment diagnostics, and necessary part replacements.

5. What Is the Response Time If the System Malfunctions?

We provide 24/7 customer support. Upon receiving a service request, our technical team will respond within 2 hours and arrange an on-site service within 48 hours to restore system functionality.

6. Does the System Generate False Alarms? How Can They Be Avoided?

Our system uses intelligent filtering algorithms to distinguish between non-intrusive events such as weather changes or moving leaves, reducing false alarms. Additionally, our team ensures professional installation and calibration tailored to the environment, minimizing false triggers.

7. Does the System Support Remote Management?

Yes, the system supports remote monitoring via a mobile app or computer, allowing users to view alarm records, adjust voltage levels, and control defense zones anytime. Instant alerts are sent via the app for any abnormal activities.

8. Are There Additional Costs for System Upgrades or Expansion?

Our electronic fence systems are designed with a modular structure, making it easy to expand with new modules such as controllers or additional fence zones.

We also offer upgrade packages with transparent pricing and discounts for long-term customers.

9. How Long Does Installation Take?

Residential installations typically take 1-3 days, while commercial or larger projects may require 1-2 weeks. We conduct a thorough site survey and provide a detailed installation schedule based on project complexity.

10. What Are the After-Sales Services and Advantages of HJ Security?

24/7 online technical support

Regular preventive maintenance

Spare part replacement warranty

On-site service by professional teams

Hikvision-certified engineers for high-quality installation

11. How Can I Get in Touch for a Quote or Further Information?

Feel free to call our hotline at 0168868115 or visit our website at www.hikvisionhj.com Our customer service team will respond within 1 hour to offer free consultations and detailed quotations.